We receive all of our watches from authorized dealers and/or distributors. All of our watches are brand new and authentic with all original parts, including the manufacturers box and all tags and documents. We do not sell refurbished, returns or replicated watches. Any watch that comes with a manufacturer supplied serial number will retain that serial number. We do not sell watches with removed serial numbers. We do not have the pricing boundaries that are placed on authorized dealers and therefore are able to present you the same watch at a very competitive price.

Due to the fact that Ritzwatches.com is not an authorized dealer, we offer our own warranty.

Every watch that is repaired through the warranty is serviced through the Ritzwatches.com service center. Ritzwatches.com will service any watch bought from our website for 2 years after purchase. This is a commitment that we guarantee we will stand up to, without any hassle on your part. Our warranty covers any defect in the movement that surfaces during the course of 2 years, which is not caused by the wearer. This includes a watch that stops working, or does not function the way it should. We do not offer a warranty on damage that results due to every day wear and tear. Our warranty does not cover broken crystals (glass face), dents, scratches, any cosmetic damage or breakage that occurs after the watch is received. Dead batteries will be replaced for the first 3 months, by shipping the watch back to us. We can also ship a new battery to you, if you wish to bring the watch to your local watch service center.